Voice message in Edge Agent

If the contact centre has an IVR integration for receiving voice messages these can be routed to you in the same way as a Work item in Edge Agent.

In the voice message contact card you see:

• Buttons for handling the contact. See CallGuide Edge Agent application overview
• Various contact data. May include a phone number to the message originator, which you call by clicking the Make call button. The call will in the statistics be registered as an enquiry call.
• A player to listen to the message

If you use the keyboard, you tab to the media player section of the card.

Start and stop the playback with space-bar.

Increase ↑ or decrease ↓ the volume with arrow keys.